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Returns & Exchanges

Return & Exchange Policy

We offer an exchange only service within 7 days of receiving your order.

In you need to exchange your J.M.TAIT item/s please email us at and advise us the reason within the first 7 days of receiving your order. Please also state which style, colour and size you would like to exchange it for. We will provide you with our delivery address.

J.M.TAIT does not offer a free returns service, therefore you will need to pay and arrange to send your item/s back to us.

In order to receive an exchange please ensure the following steps are followed when sending your parcel back:

  1. The item/s must be in their original condition, unworn and must not have any make-up or deodorant marks, please take extra care when trying items on.
  2. All item/s must still have J.M.TAIT tags attached and item/s must be wrapped back up in original tissue paper, in order to stay protected.

Please note J.M.TAIT have the right to refuse an exchange if the item/s are not returned in their original, unworn state.

We carry out a thorough quality check on all our items before sending out. However in the unlikely event your item is damaged, please email us immediately and inform us